Legal

Privacy Policy

What we collect, why we collect it, and what we will never do with it. Written in plain English, because you should be able to read it.

Effective date: August 25, 2026 · Last updated: August 25, 2026

Who we are

C&M Body Works is an independently owned auto body, paint and vehicle wrap shop located at 4034 Harrison Ave, El Paso, TX 79930. Throughout this policy, "we," "us" and "our" mean C&M Body Works. "You" means anyone who visits cmbodyworks.com, calls us, texts us, or brings us a vehicle.

This policy covers the website cmbodyworks.com and the phone and text messaging we use to communicate with customers.

Information we collect

We only collect what we need to give you an estimate and repair your vehicle.

Contact information you give us. Your name, mobile phone number, and email address, when you type it into our website chat widget, call the shop, or fill out paperwork in person.
Vehicle and repair information. Year, make, model, VIN, damage description, photos you send us, and insurance claim details when a claim is involved.
Messages you send us. The content of your chat, text and email conversations with us, so we have a record of what was discussed and agreed to.
Basic website data. Standard server and analytics information such as pages viewed, referring site, approximate city-level location, browser and device type. This is aggregate traffic data and is not used to identify you personally.

We do not collect Social Security numbers, driver's license numbers or payment card numbers through this website. Payment is handled in person at the shop.

Text messaging — consent and opt-out

This section describes our SMS program and is the part most people actually want to read.

How you opt in

The only place on this website where you can give us your mobile number for text messaging is the chat widget in the bottom corner of the page. When you use it, you enter your number yourself and independently check one or both consent boxes:

Customer care consent — replies to your questions, estimate and repair status updates, appointment coordination, and follow-up about an inquiry you started.
Promotional consent — occasional special offers, discounts and service announcements.

These are two separate checkboxes and two separate permissions. Agreeing to one does not sign you up for the other. Both are unchecked by default, and neither is pre-selected for you.

Consent to receive text messages is not a condition of any purchase. You can get an estimate, book a repair and be a customer without ever giving us permission to text you.

What to expect

Message frequency varies based on your conversation with us and the status of your repair.
Message and data rates may apply, depending on your mobile carrier and plan.
Carriers are not liable for delayed or undelivered messages.

How to opt out or get help

Reply STOP to any message from us at any time and we will stop texting you. You will get one final confirmation message, and then no further texts. Reply HELP for assistance, or call the shop directly at (915) 565-4949.

Mobile information sharing — our commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the other categories of sharing described in this policy exclude text messaging originator opt-in data and consent. That information is never shared with any third party.

We do not sell, rent, trade or lease your mobile phone number or your SMS consent to anyone, for any price, under any circumstances.

How we use your information

To answer your question and give you an estimate.
To schedule your appointment and keep you updated while your vehicle is in the shop.
To coordinate with your insurance carrier when you have an open claim and have asked us to.
To send you promotional offers, but only if you separately consented to promotional messages.
To keep records required for warranty, tax and legal purposes.
To understand which pages of our website are useful, in aggregate.

Who we share it with

We do not sell your personal information. We share it only in these limited cases:

Service providers who run our tools. Our customer relationship and messaging platform (LeadConnector / HighLevel), our website host, and our telephone carrier. They process data on our behalf, under contract, and are not permitted to use it for their own marketing.
Your insurance carrier, when you have an open claim on the repair and have authorized us to work it.
Parts suppliers and sublet vendors, limited to the vehicle information needed to order the correct part or perform a specialty operation such as glass or alignment.
When the law requires it — a subpoena, court order, or a legal obligation we cannot refuse.

To repeat, because it matters: none of the above includes your mobile number or SMS consent for marketing purposes. That data stays with us.

We have no affiliate program. We do not buy leads, and we do not sell leads.

Cookies and analytics

Our website uses a small number of cookies and similar technologies to keep the site working correctly and to measure aggregate traffic. Embedded content such as the Google Maps frame and the chat widget may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings; the site will still work, though the chat widget may not remember your conversation.

How long we keep it

We keep repair and estimate records for as long as needed to honor our workmanship warranty and to meet Texas record-keeping and tax requirements. Chat and text conversations are retained in our customer platform so we have a history of what was discussed. If you opt out of texts, we retain a record of that opt-out permanently — that is how we make sure we do not text you again.

How we protect it

The website is served over HTTPS. Access to our customer platform is restricted to shop staff and our marketing partner, and is password protected. No system is perfect, and we will not pretend otherwise, but we do not store payment card data or government ID numbers online, which removes the most valuable target.

Your rights

You can ask us to:

Tell you what information we hold about you.
Correct anything that is wrong.
Delete your information, except records we are required to keep for warranty, tax or legal reasons.
Stop texting, emailing or calling you for marketing purposes.

Call (915) 565-4949 or email Cmbodyworksep@gmail.com and we will handle it. There is no form and no fee.

Children

This website and our services are intended for adults. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the effective date at the top of this page. Material changes to how we handle text messaging will be posted here before they take effect.